SUPPORT, SERVICE & PARTS
Our full staff of service technicians is at your disposal.
REMOTE SERVICE
By phone or by connecting to your machine via WIFI
MULTI LANGUAGE
English, Spanish, Polish, Chinese, Hindi, Italian & more
SERVICE CALLS
Service technicians available in most locations next day
STOCK PARTS
Most parts in stock with same day or next day shipping
CONTACT SUPPORT, SERVICE & PARTS
Contact MetalPress Machinery for industrial machine service, parts support, technical troubleshooting, commissioning help, training questions, and maintenance support. If your production line is down or a machine needs attention, call 519-624-9987 to talk to a technician, or complete the form with your machine details for a same-day reply during business hours.
For faster support, include the machine type, serial number, photos, alarm code, part number, symptoms, and your location. These details help our service team respond with the correct next step for hydraulic presses, mechanical presses, servo presses, die handling equipment, coil handling systems, temperature control units, water channel cleaning units, and custom machinery.
WE ARE HERE TO HELP YOU
1) Expert Support When You Need At MetalPress, our support team is here to help long after installation. Whether you need technical assistance, operational advice, or troubleshooting, we provide fast, knowledgeable responses to keep your production moving.
2) Professional Service, Maximum Uptime
Our factory-trained technicians offer quick, reliable service to minimize downtime. Services include:
On-site repairs and diagnostics
Preventive maintenance
Press calibration and alignment
Control upgrades
3) Genuine Parts, Ready to Ship
We stock a full range of OEM MetalPress parts for fast delivery and perfect fit:
Clutches, brakes, bushings
Slide guides, overload systems
Control panels and sensors
Let's work together to make something great
Service details
What to Include When You Contact Service
The more information your team provides, the faster service can move. Helpful details include the equipment model, serial number, control type, recent alarms, photos of the issue, hydraulic or electrical symptoms, part numbers, maintenance history, and whether the machine is stopped or still running.
Service and support requests may involve troubleshooting, replacement parts, preventive maintenance, on-site diagnostics, controls support, calibration, alignment, safety verification, or planning a field service visit.
MetalPress service support is intended to help production teams reduce downtime, protect equipment reliability, and keep communication clear from the first request to the final resolution.