SERVICE AND PARTS
4 Steps to a Successful Partnership
At MetalPress Machinery, our job does not end when your equipment arrives. We provide ongoing industrial machine service, genuine replacement parts, preventive maintenance support, and responsive technical troubleshooting to keep your equipment operating at peak performance. Whether the machine is a hydraulic press, mechanical press, servo press, die upender, coil handling system, trim press, or custom production cell, our service and parts team supports uptime with practical help.
For press parts and service requests, details matter. A machine serial number, photo, alarm code, hydraulic schematic, electrical drawing, or short video can help us identify the correct OEM replacement part, maintenance item, or service action faster. Our goal is to reduce downtime, protect machine performance, and give maintenance teams the right part and the right answer.
Quick-Response Support
Real answers. Real quick.
Time is money—and downtime costs both. That’s why our technical support team responds fast, with real expertise and no runaround.
You can expect:
Live phone and email support during business hours
Secure remote access (VPN) for qualified systems
Rapid troubleshooting by technicians trained on your specific model
Log file review, alarm code interpretation, and guided resolution
Many support requests can be resolved quickly through phone, email, video, or secure remote access. If the issue requires hands-on work, we can escalate to field service planning.
Spare & Replacement Parts
OEM parts. Fast delivery.
We maintain a deep inventory of spare parts for all MetalPress equipment—ready to ship across the USA, Canada, Mexico, and South America.
You get:
Serial-number matched parts for perfect fit
Same-day or next-day shipping options
Pre-packaged spare parts kits for fast maintenance
Dedicated technical support via phone, video, or email
If you’re unsure what you need, just send us a photo or your serial number—we’ll handle the rest.
Maintenance & Repair Services
Prevent problems—or solve them fast.
Our factory-trained technicians are available for:
Preventive maintenance inspections
On-site diagnostics and repairs
Hydraulic, electrical, and mechanical servicing
Safety system troubleshooting and fault resolution
We work around your production schedule to reduce unplanned downtime and extend the lifespan of your machine.
Service Contacts
Long-Term Service. Keep Your Machine Purring Like a Kitten.
Every MetalPress machine comes with a lifetime-support pathway. Whether it’s year one or year ten, our service team is ready with the tools, parts, and knowledge to keep your operation running.
We also offer:
Optional extended service plans
Service history tracking by machine serial number
Priority scheduling for long-term clients
Friendly, direct access to experienced support staff, with no outsourced call centers
Service details
Parts Support for Presses and Production Equipment
MetalPress supports service and parts needs for hydraulic presses, mechanical presses, servo presses, die handling equipment, coil handling equipment, temperature control units, and water channel cleaning systems. Common requests include seals, hydraulic components, filters, sensors, valves, electrical parts, controls support, wear items, safety components, and service kits.
When requesting spare parts, include the machine model, serial number, part photos, voltage, control information, and the symptoms your team is seeing. This helps us confirm fit, avoid incorrect orders, and recommend related maintenance items when they can prevent a repeat failure.
For urgent production issues, our service process focuses on diagnosis first, then the fastest practical path: guided troubleshooting, remote support, replacement parts, scheduled field service, or a maintenance plan.